Carbyne

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond.

APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features

Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.

With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond. Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real time from callers to contact centers to first responders for better decisions and safer outcomes.

Resolve your calls at lightning speed and great customer satisfaction. Carbyne Universe & APEX enables enterprise contact centers to have a direct, rich media-led conversation with their callers leveraging military-grade security and data privacy.Carbyne offers several unique new features for enterprise contact centers with data collaboration capabilities that other solutions can’t provide.Whether you have an existing contact center or you are shopping for one, we are here to partner with you. Explore a new level of security, resiliency and data privacy along side with best in class customer